Refund Policy

1. Introduction

At Empty Technology ("we," "us," or "our"), customer satisfaction is our top priority. This Refund Policy outlines the conditions under which we offer refunds for our products. Please read this policy carefully before making a purchase.

By purchasing our products, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Refund Policy.

2. Eligibility for Refunds

2.1 Standard Products

For standard products, we offer refunds under the following conditions:

• The product is returned within 30 days of the original purchase date
• The product is in its original packaging
• The product shows no signs of damage or excessive use
• You have proof of purchase (order confirmation or receipt)

2.2 Custom or Personalized Products

For custom or personalized products:

• Custom or personalized products cannot be returned unless they are defective
• If a custom product is defective, we will offer a replacement or repair
• Refunds for defective custom products are evaluated on a case-by-case basis

3. Refund Process

To request a refund, please follow these steps:

• Contact our customer service team at returns@emptytechnology.com with your order number and reason for return
• Wait for confirmation and return instructions from our team
• Ship the product back to the address provided in the return instructions
• Include a copy of your receipt and return authorization in the package

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refund Timeline

If your refund is approved:

• Credit card refunds typically process within 5-10 business days
• Bank transfers may take 7-14 business days to appear in your account
• Store credit is issued immediately upon approval

Please note that your bank or credit card company may have additional processing times that are beyond our control.

5. Shipping Costs

Our refund policy regarding shipping costs is as follows:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer, except in cases where the product is defective
• For defective products, we will reimburse return shipping costs with proof of expense

6. Exceptions and Special Circumstances

The following situations may affect your eligibility for a refund:

• Sale or clearance items are final sale unless defective
• Digital products or software downloads are non-refundable once the download link has been accessed
• Products damaged due to misuse or improper care are not eligible for refund
• Products with removed tags, missing parts, or incomplete packaging may receive partial refunds

7. Exchanges

If you wish to exchange a product rather than request a refund:

• Contact customer service within 30 days of purchase
• Exchanges are subject to product availability
• If the exchanged product has a different price, you will either be charged the difference or receive a partial refund
• The same condition requirements apply as with refunds

8. Warranty Claims

Warranty claims are separate from our standard refund policy:

• All products come with a 1-year limited warranty against manufacturing defects
• Warranty claims must be submitted with proof of purchase
• Repairs or replacements will be offered before refunds for warranty claims
• Normal wear and tear is not covered under warranty

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Refund Policy on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us at:

Empty Technology
Email: returns@emptytechnology.com